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Proud Member of Brand Tasmania
Supplying premium quality wasabi to satisfied customers throughout the Australian food service industry is what drives our business and is the cornerstone of our success.
We harvest our fresh wasabi by hand specifically for each order. We then carefully trim, brush and chill it before sending it direct to your door to maintain freshness and quality.
Ordering
New Customers:
Please contact us and we’ll send you our current Product List and Order Form.
Existing Customers:
Simply give us a call, email, fax or sms at any time and we’ll book your order in!
Delivery
Orders are dispatched Mondays to Wednesdays (excluding public holidays) using AusairExpress’s door to door Express service. AaE endeavour to deliver every parcel overnight, however some regional and remote areas may take an extra day. If in doubt, please check AaE’s delivery schedule for overnight services from Tasmania to your destination.
Delivery will be made during business hours (8.30am to 5.00pm) on normal working days. Delivery on weekends or public holidays can be arranged by special request, however this will incur additional costs.
If AaE or their contractors cannot make delivery during normal business hours due to the premises being unattended, AaE will leave a note stating the parcel has either been returned for pickup at their depot, or lodged with the nearest Post Office. Re-delivery charges may apply and we cannot accept responsibility for any loss of quality.
Please note we are not able to specify exact delivery times (i.e. “Please deliver before 9.30am”) as delivery is dependant on AaE’s schedules and daily workload.
If your destination is outside of Australia, please contact us for specific freight requirements and charges.
Cooling packs and styrofoam boxes are used for all deliveries to ensure your wasabi remains fresh and crisp during transit.
Returns
Despite our best efforts, things do occasionally go wrong. We’re keen to resolve any problems as quickly as possible, however we need your help to do so by advising us of the problem by phone within 24 hours of receipt of your product.
For quality or packaging concerns we will require the product / packaging returned to us so we can investigate the cause of the problem.